Job Description
The Automotive Service Advisor helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.
The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English and Spanish speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position....to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert-level understanding and passion around technology, especially around Comcast products and...
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...multiple platforms, and using analytics to optimize. Familiarity with newsletter/email tools (e.g., Mailchimp, Constant Contact, HubSpot) and social media management/scheduling/analytics tools. Data-driven mindset: ability to interpret metrics, set benchmarks,...