Job Description

Deskside Support Technician at Flowserve Corporation summary:

The Deskside Support Technician provides hands-on IT support including troubleshooting hardware/software issues, managing assets, and maintaining conference room technology. This role requires direct engagement with users, including executives, to ensure smooth IT operations and timely resolution of technical incidents. The technician also supports server rooms, printer hardware, and contributes to process improvements while maintaining high customer satisfaction.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Summary:

The Onsite Deskside Support Technician provides hands-on IT support, troubleshooting hardware/software issues, networking, asset management, and conference room technology. This role requires direct user engagement, including with C-level executives, while ensuring smooth operations of server rooms and meeting spaces. The ideal candidate is independent, resourceful, customer-service oriented, and adept at problem-solving.

Responsibilities:

• Technical Support & Incident Management : Troubleshoot complex issues (accounts, hardware, software); manage vendor warranty/repairs (Dell, Lenovo, Microsoft); provide remote support; assist with equipment setup and configurations.
• Server Room & Printer Support : Maintain server/IDF rooms; provide “smart hands/eyes” support for Server/Network teams; assist with printer hardware and vendor coordination.
• User Interaction & Floor Walks : Proactively identify and resolve IT issues; respond to ad-hoc support requests; engage directly with users.
• Conference Room Support : Ensure A/V and IT systems function properly; configure PCs for Teams meetings; update firmware; provide user guidance.
• Asset Management : Maintain IT inventory; reimage/ship devices; inspect, dispose, or prepare hardware for reuse; manage loaner devices.
• Ticket Management & SLAs : Resolve tickets efficiently within SLAs; monitor performance metrics.
• Customer Service & Escalations : Maintain high CSAT; resolve escalations; provide clear user feedback.
• Collaboration & Communication : Work with peers, managers, cross-functional teams, and vendors; contribute to knowledge sharing.
• Problem-Solving & Process Improvement : Identify/prevent issues; recommend process/technology improvements.
• Time & Resource Management : Prioritize and manage multiple tasks independently; meet deadlines effectively.

Requirements:

• High school diploma or GED (some college preferred).
• Proven experience in deskside support or similar IT role.
• Strong knowledge of Windows OS, software installs, and troubleshooting.
• Familiarity with PC, printer, and meeting room hardware support.
• Hands-on with Microsoft Windows 10/11 and Office/O365.
• Strong communication and teamwork skills.
• Ability to lift/transport equipment (up to 50 lbs).
• Willingness to travel 15–25%.

Preferred Experience/Skills:

• 2+ years in deskside, technical support, or help desk environment.
• Certifications: CompTIA A+, ITIL, Lean Six Sigma, Microsoft Certified Professional (or equivalent).
• Project management skills.
• Some college coursework beyond HS/GED.

Benefits Starting from Day 1:

• Medical, Dental & Vision Insurance (including FSA and HSA options).
• Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance.
• Short and Long Term Disability.
• Retirement Planning, 401(k) plan, & Financial Wellness Resources.
• Educational Assistance Program.
• Time off Policies (including sick leave, parental leave, and paid vacation).
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-12166

Job Family Group : Information Technology

Job Family : IT Information Systems Operations

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve. com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

Keywords:

IT support, deskside support, hardware troubleshooting, software troubleshooting, network support, asset management, conference room technology, customer service, Microsoft Windows, ticket management

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