Help Desk Specialist Job at Akkodis, Austin, TX

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  • Akkodis
  • Austin, TX

Job Description

Job Title: Help Desk Specialist - L1

Job Type: W2 Contract to Hire

Location: Austin, TX - Onsite 5 days a week

Salary Range: $20.31 per hour

Job Description:

The ideal candidate will possess excellent technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally, they must possess strong analytical skills with demonstrated problem-solving ability. Previous experience exercising initiative, judgment, and diplomacy required. Proven ability to operate in fast-paced situations, successfully handle multiple priorities, and possess a prominent level of discipline while remaining flexible. They must possess excellent people skills dealing with all levels of a team environment. They must have a drive to constantly improve and have a desire for individual accountability and ownership

Responsibilities and expertise include:

  • High school diploma
  • Experience using and supporting Service Now Ticketing Support
  • MS Active Directory (AD)
  • Good knowledge of Microsoft Windows OS and the file structure
  • Good knowledge of Mac OS and the file structure
  • A+ Certification
  • AWS Cloud Practitioner Preferred
  • Amazon Web Services (AWS) knowledge and experience
  • Advanced troubleshooting skills in a multi-user environment
  • Understanding of networking concepts such as DNS, DHCP, Email, SSL, OSI Model, and TCP/IP protocols and applications?
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • Willingness to work flexible shifts and scheduling including nights, weekends, holidays, and on-call

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Job Tags

Hourly pay, Contract work, Temporary work, Local area, Flexible hours, Night shift,

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