Help Desk Specialist Job at Confidential, New York, NY

RnMwSXFYOTJBbVJYOGZGV21GcTk0cTczdFE9PQ==
  • Confidential
  • New York, NY

Job Description

You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role.

In this role you will:

  • Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
  • Provide excellent customer service.
  • Create new user accounts.
  • Install, upgrade and support Apple OSX, Windows OS and any other authorized applications.
  • Manage desk moves and changes.
  • Create, manage and maintain Desktop build images.
  • Produce “how to” guides on systems usage to aid customers and other technical support staff.
  • Proactively monitor IT systems and preventative measures taken to reduce system downtime.
  • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
  • Ensure PC asset management processes are followed.

The successful candidate will have:

  • Some 1st and 2nd line support experience
  • Good experience with Microsoft technologies across the board (e.g., Windows 10, Office 365).
  • Experience with Apple hardware and software.
  • Understanding of basic networking protocols and principles for troubleshooting.
  • Desktop Imaging and standard build creation.
  • IOS & Android setup, configuration, and support.
  • Pro-actively work on tickets/incidents in the departments queue.
  • Previous experience with Windows, Apple OS, Microsoft Office and Adobe products
  • Server Exposure, AD, VMware, File/Print servers.

Job Tags

Work at office,

Similar Jobs

The Cleaning Authority

Housekeeper / House Cleaner. 8:00-2:00 Mon-Fri. Moms wanted! Job at The Cleaning Authority

 ...of our experienced and professional trainers. We offer paid holidays and paid vacations too! Requirements Must be 18 years of age or older Be able to pass a background check Have a great attitude, be a team player, and take pride in your work! A... 

Stanford University

Research Assistant (2 Years Fixed-Term) (Multiple Positions) Job at Stanford University

 ...School of Medicine. We are seeking an experienced, full-time research assistant to join a dynamic and fun diverse group of post-doctoral fellows...  ...fashion. Additional projects include the development of a remote monitoring tool for Parkinsons disease and other disorders which... 

Paradigm Press Group

Creative Writer Job at Paradigm Press Group

Associate Publisher for Paradigm Press Group, a division of AgoraCreative Writer, Paradigm Press GroupParadigm Press Group, an Agora CompanyDo you have a passion for writing? What about the ability to engage and inspire readers?Paradigm Press Group, a leading independent... 

Angel City VA

Remote Medical Virtual Assistant — PH Candidate Job at Angel City VA

A healthcare provider is seeking a Medical Virtual Assistant with experience in managing medical tasks and records. The ideal candidate has strong organizational skills and can communicate effectively in a virtual setup. This role offers competitive compensation and the... 

MMS Mortgage Services, Ltd. NMLS# 131062

Mortgage Loan Officer Job at MMS Mortgage Services, Ltd. NMLS# 131062

 ...achieve homeownership? We're seeking an experienced and driven Mortgage Loan Officer to join our team!ResponsibilitiesOriginate residential...  ..., energetic, and supportive team cultureSeniority Level: Entry levelEmployment Type: Full-timeJob Function: Finance and...