I.T. Help Desk Specialist Job at MnTC, Minneapolis, MN

RjhBRHJYdDFDbWxVOC9WUWxGaTU1YUwxc1E9PQ==
  • MnTC
  • Minneapolis, MN

Job Description

Be the backbone of hope and healing.
At Minnesota Adult & Teen Challenge every role matters in helping people overcome addiction and find a new path forward. Whether youre working directly with clients or supporting behind the scenes your contributions make recovery return we offer a values-driven workplace supportive managers and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards.

Purpose: Responsible for providing technical assistance and support related to computer systems hardware or software. Responds to help requests isolates problems and determines and implements appropriate solution or escalates request to the appropriate level 2 team.

Essential duties and responsibilities:

Help Desk:

Provide helpdesk support and resolve problems to the end users satisfaction.

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
  • Assigns or escalates requests to appropriate team members when necessary.
  • Creates helpdesk tickets for any request that comes in through email or other communication channels for level 2 team members.

Target Compensation (Negotiable Based on Qualifications):

$18.00/hour-$20.00/hour

Benefits and EECO:

Our robust benefits package includes medical HSA dental vision PTO dependent care FSA disability life insurance and 403b retirement plan.

We seek to recruit develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction.

Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal state or applicable laws.

Reasonable accommodation is provided upon request.

Required Experience:

IC

Job Tags

Full time,

Similar Jobs

Cincinnati State

Airport Ramp Agent Job at Cincinnati State

 ...Airport Ramp Agent Overview: Cincinnati State is looking for a part-time Airport Ramp Agent. The Airport Ramp Agent reports to the Airport Director and is responsible for providing customer service to airport customers and completing line technician duties... 

Essentia Health

Registered Nurse (RN) - Acute Care/OB - PRN Job at Essentia Health

 ...both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental,...  ...St Marys Hospital - Detroit Lakes Shift Rotation: Day/Night Rotation (United States of America) Shift Start/End: Varies... 

Dexian

QA Manual Tester #984854 Job at Dexian

 ...Job Title: QA Manual Tester (Contract-to-Hire)&##128205; Location: Seffner, FL (Hybrid 3 days onsite per week)&##128197; Engagement: Contract-to-Hire (CTH) Position Overview We are seeking a detail-oriented QA Manual Tester to join our growing team in Seffner... 

Energy Transfer

Director - Operations Job at Energy Transfer

 ...is responsible for the oversight of assets and personnel in North Dakota. These assets include gasification plants, gas transmission, crude and natural gas gathering, produced water gathering and produced water disposal. Assets are regulated and non-regulated gathering... 

Axguard LLC

Summer Internship Job at Axguard LLC

 ...seriously, this position is not for you. Commission-Based Door-to-Door Sales Representative SOLAR- Housing & Travel Covered) Summer Sales Opportunity for College Students & Career Path for Aspiring Sales Professionals Join 4Renu! Whether you're seeking a high...