Remote Travel Care Representative Job at Getaway Travel Agency, Los Angeles, CA

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  • Getaway Travel Agency
  • Los Angeles, CA

Job Description

About the job Remote Travel Care Representative

About the Role
As a Travel Care Representative , you will be an essential part of our team, guiding clients through every stage of their journey-from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA , based in sunny Arizona , we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities
  • Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
  • Support clients with booking modifications, cancellations, and special travel requests.
  • Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
  • Follow up with clients to confirm travel plans and gather feedback post-trip.
  • Address concerns with empathy and efficiency, ensuring client satisfaction.

    Benefits
  • Remote flexibility - work from anywhere, with hours that fit your lifestyle.
  • Exclusive travel perks and access to industry-only discounts.
  • Professional growth - ongoing training and support from a dedicated team.
  • Be part of a passionate community focused on building dreams and memories through travel.
What We're Looking For
  • Excellent communication skills-both written and verbal.
  • A background in customer service, ideally within travel, tourism, or hospitality.
  • High attention to detail, strong organizational habits, and a proactive mindset.
  • Tech-savvy and able to learn new systems and booking tools quickly.
  • A genuine enthusiasm for travel and helping others create memorable experiences.

Job Tags

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