Job Description
Overview Function (Scope and Main Purpose of Job) Responsible for accurate cash transactions and processing of sportsbook wagers and payments.
Responsibilities Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
Specific Responsibilities and Duties - Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.
- Receives sport or parlay tickets from customers and pays customers who present winning tickets and vouchers.
- Maintains and balances a till for use in issuing and redeeming tickets and vouchers.
- Maintain a neat and well-stocked window for the next shift.
- Responsible for processing transactions accurately and maintaining accurate reconciliations.
- Adhere to all Title 31 compliance procedures, including proper documentation and logging.
- Possess thorough knowledge of all terms and conditions pertaining to sports wagering.
- Stay vigilant about unusual lines and odds in the Sports Book.
- Remain alert to any peculiar betting patterns and report such events to the Sports Book Supervisor.
- Ensures compliance with all regulatory controls of the state gaming agency.
- Provides exceptional guest service to enhance customer experience.
Qualifications Job Requirements (skills, knowledge, and abilities) - Prior sports and sports betting knowledge is preferred.
- Demonstrate strong communication skills and the ability to interact effectvely with the public.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
- Must have a thorough knowledge of approved Responsible Gaming Program.
- Must be able to work flexible shifts including nights, weekends, and holidays.
Educational Requirements - High School Diploma, GED or equivalent combination of education and experience in high volume cash operations.
Physical Requirements - 24/7 operation requiring extended hours and the ability and willingness meet the applicant's schedules when needed.
- Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Ability to stand for long periods of times without sitting or leaning.
Working Conditions - 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
- Ability to stand and walk for long periods of time without sitting or leaning.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You may occasionally work in an environment where smoking is allowed.
Job Tags
Flexible hours, Shift work, Night shift,